Key Responsibilities:

Customer Feedback Management

• Contact customers after product delivery to gather feedback on their purchasing experience.
• Conduct follow-up calls, messages, or surveys to measure customer satisfaction.
• Record and categorize customer opinions, suggestions, and complaints accurately.
• Maintain an organized customer feedback database.

Customer Issue Resolution

• Respond promptly and professionally to customer complaints.
• Investigate customer concerns related to Product quality, Delivery issues, Order accuracy, Payment problems, Product usage questions etc.
• Coordinate with Sales, Logistics, Warehouse, Customer Support, and Marketing teams to resolve issues efficiently.
• Ensure every complaint is closed within the company's service standards.
• Follow up with customers until complete satisfaction is achieved.

Customer Experience Improvement

• Identify recurring customer issues and recommend process improvements.
• Prepare weekly and monthly customer feedback reports.
• Highlight customer pain points and suggest practical solutions.
• Share customer insights with relevant departments for continuous improvement.

Customer Retention & Repeat Sales

• Build positive relationships with existing customers.
• Encourage repeat purchases through excellent customer engagement.
• Identify satisfied customers for testimonials, reviews, and referrals.
• Recover dissatisfied customers through proactive communication and appropriate service recovery.
• Support customer loyalty and retention initiatives.

Cross-functional Coordination

• Collaborate with Customer Support, Sales, E-commerce Operations, Warehouse, Logistics, Marketing, and other relevant departments to ensure timely and effective resolution of customer feedback and complaints.
• Coordinate with internal teams to facilitate prompt issue resolution and enhance the overall customer experience.
• Ensure customers receive timely updates on the status and progress of their complaints or service requests.
• Escalate critical, complex, or unresolved customer issues to the appropriate department or management for immediate attention.
• Share customer insights and recurring feedback with relevant departments to support continuous improvement in products, services, and operational processes.

Data & Reporting

• Maintain accurate, up-to-date, and confidential records of all customer interactions, including complaints, feedback, inquiries, resolution status, satisfaction levels, and repeat customer engagements.
• Document customer issues systematically to ensure proper tracking, timely follow-up, and effective resolution in accordance with company service standards.
• Monitor key customer service metrics, including complaint categories, resolution timelines, response times, customer satisfaction scores, and repeat purchase indicators.
• Prepare and submit daily, weekly, and monthly reports on customer feedback, complaint resolution, service performance, and customer experience trends for management review.
• Analyze customer feedback and complaint patterns to identify recurring issues, emerging trends, and opportunities for improving products, services, and operational processes.
• Provide actionable insights and recommendations to management and relevant departments to enhance customer satisfaction, strengthen customer retention, and increase repeat sales.
• Ensure the accuracy, completeness, and integrity of customer data and reports while maintaining strict confidentiality of customer information.
• Support continuous improvement initiatives by using customer feedback and performance data to recommend process enhancements and service quality improvements.

Education:

• Bachelor of Business Administration (BBA)

Experience:

• • 1 to 3 years

Qualification:

• 1–3 years of experience in Customer Service, Customer Experience, Call Center, CRM, or E-commerce Support. (freshers with strong communication skills may apply).

Requirement:

• Proficiency in data entry, record management, and preparing accurate customer service reports.
• Ability to communicate professionally with customers through social media platforms, telephone, email, live chat, and other digital communication channels.
• Basic knowledge of e-commerce operations, customer relationship management (CRM) systems, and Microsoft Office applications, particularly Excel and Word.
• Basic understanding of skincare, cosmetics, and aesthetic products, with the willingness to continuously enhance product knowledge.
• Excellent verbal and written communication skills with the ability to build positive customer relationships.
• Strong active listening skills to accurately understand customer concerns and expectations.
• Empathy, patience, and a customer-centric mindset in handling diverse customer situations.
• Effective problem-solving, conflict resolution, and negotiation skills to resolve customer issues efficiently.
• High attention to detail and accuracy in maintaining customer records and documentation.
• Ability to collaborate effectively with cross-functional teams to ensure timely issue resolution and an exceptional customer experience.
• Ability to remain calm, professional, and solution-oriented while working under pressure or handling difficult customer interactions.
• High level of integrity, confidentiality, accountability, and professionalism in dealing with customer information and organizational data.
• Positive attitude, adaptability, and a strong commitment to continuous learning and service excellence.
• Passion for delivering outstanding customer experiences and contributing to customer satisfaction, loyalty, and repeat business.

Additional Requirements

Compensation & Other Benefits

Key Benefit:

Competitive salary

Career growth opportunities

Professional learning and development

Friendly and collaborative work environment

Opportunity to work with one of Bangladesh`s leading skincare and aesthetic brands

Job Location:

Headquarter

Employment Type: Full-Time

Language Proficiency

• Excellent spoken Bangla.
• Basic spoken and written English communication skills.

Working Conditions

• Office-based role.
• May require extended working hours during promotional campaigns and peak sales periods.

Published At: 27 Sep 2026