Frequently Asked Questions
ABOUT BIO-XIN
What is Bio-Xin Cosmeceuticals?
Bio-Xin Cosmeceuticals is Bangladesh’s leading aesthetic
skincare, haircare, and wellness company offering scientifically formulated
treatments, doctor consultations, and internationally certified products.
What makes Bio-Xin different from others?
What services does Bio-Xin offer?
APPOINTMENT BRANCHES
PRODUCTS SHOPPING
What types of products do you sell?
We offer skincare, haircare, baby care, supplements, and other dermo-cosmetics.
Which brands do you carry?
Where can I buy your products?
Do you offer Cash on Delivery (COD)?
SAFETY STANDARDS
Are your treatments and products safe?
Yes. All treatments are handled by trained experts using
certified machines and tested products.
SKIN HAIR BODY TREATMENTS
What skin concerns can you treat?
Acne, melasma, dullness, pigmentation, aging, scars, stretch
marks, etc.
What hair issues can you solve?
Do you offer Slimming, weight management and body shaping?
How long do treatments take?
EXPERTISE MEMBERSHIP
Are your doctors qualified?
Yes. BMDC-certified and regularly trained.
Are your therapists trained?
Do you offer personalized treatment plans?
What membership plans do you offer?
AFTERCARE HOME USE
Can I use Bio-Xin products at home?
Yes. Safe for home use.
Do you provide post-treatment guidance?
Are your products suitable for all skin types?
ORDER DELIVERY PAYMENT
REFUND RETURN CANCELLATION
What is your return/exchange policy?
Can be done in presence of delivery agent only.
Can I cancel my order?
DIGITAL ACCESS FEEDBACK
Do you have a mobile app?
Yes. Available on Google Play (link) and App Store(link).
How can I share feedback or concerns?