Key Responsibilities:

a. Sales & Conversion

• Convert customer inquiries into successful sales through phone, chat, email, and social media.

• Provide accurate product details and recommend suitable alternatives based on customer needs.

• Upsell and cross-sell additional items or complementary services to increase order value.

• Assist customers with online purchases or phone-based order placement.

• Verify customer details, addresses, and payment information before finalizing orders.

• Maintain and follow up on potential leads who have shown interest but have not purchased yet.

• Meet and exceed monthly sales targets through outbound calls, promotional campaigns, and product suggestions.

b. Call Centre Operations

• Attend inbound calls regarding product information, order processing, delivery tracking, and complaints.

• Conduct outbound calls for customer follow-up, feedback collection, re-order reminders, and promotional campaigns.

• Handle high call volumes during peak seasons and promotional periods.

• Aim for first-call resolution by providing effective and timely assistance.

c. Customer Service & Problem Resolution

• Coordinate with logistics, warehouse, and accounts departments to resolve delivery delays, payment issues, and product concerns.

• Ensure timely resolution of customer complaints to maintain service satisfaction.

• Gather customer insights and share them with sales, marketing, and product teams.

d. Reporting & Documentation

• Record all interactions, complaints, and follow-ups in the CRM system.

• Prepare daily/weekly/monthly reports on sales performance, customer feedback, and call outcomes.

• Maintain high service quality in all communication and customer interactions.

Education:

Experience:

• • 1 to 2 years

Qualification:

Bachelor’s degree in any discipline.

• 1–2 years of experience in e-commerce sales, call center operations, or telemarketing (freshers with strong communication skills may apply).
• Strong command of Bangla and basic communication ability in English.
• Familiarity with CRM systems and basic computer operations.

Requirement:

• Strong communication and interpersonal skills to effectively engage with customers.
• Goal-oriented mindset with a passion for achieving sales targets.
• Excellent customer handling and relationship management skills.
• Self-motivated and capable of working independently and in a team environment.
• Excellent organizational and time management skills.
• Knowledge of cosmeceutical products or the skincare/beauty industry is a plus.
• Proficient in using Microsoft Office (Word, Excel, PowerPoint).
• Ability to work independently as well as collaboratively.
• Ability to work under pressure and manage high call volumes during campaigns.
• Knowledge of skincare, beauty, or cosmeceutical products will be considered an advantage.

Additional Requirements

Compensation & Other Benefits

Key Benefit:

Competitive salary

Career growth opportunities

Professional learning and development

Friendly and collaborative work environment

Opportunity to work with one of Bangladesh`s leading skincare and aesthetic brands

Job Location:

Headquarter

Employment Type: Full-Time

Language Proficiency

• Excellent spoken Bangla.
• Basic spoken and written English communication skills.

Working Conditions

• Office-based role.
• Six-day work week (Shifting Duty).
• May require extended working hours during promotional campaigns and peak sales periods.

Skill and Expertise

• Microsoft Office
• Proficiency in english and bangla
• Sales Target achievement
• Collaboration and teamwork
• Customer care
• Customer Relationship
• E Commerce
• Sales & Marketing

Published At: 27 Sep 2026